Return & Exchange Policy


We charge your credit card only when we ship your order. All items are carefully and thoroughly inspected before shipping.

If an item is returned for exchange and replacement we will refund the full item amount paid.

We only accept return items in its original condition (new with tags in original packaging), any item that has been worn, torn, damaged, missing pieces, or smells like cigarettes, perfume, body odors, etc. will be returned back & the client pays for the shipping.

 

Return & Exchange Policies that apply on ALL orders:

  • For all returns, you must contact us within 30 days of receiving your package. You MUST have a RETURN MERCHANDIZE AUTHORIZATION (RMA) number before sending the item back.
  • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 30 days of receiving your package.
  • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
  • Please complete and print the MERCHANDISE RETURN AUTHORIZATION FORM for returns.
  • All returned dresses will be carefully inspected. Any sign of wear, any amount of smell, stain, pet hair, missing or sign of wear showing on tag will disqualify for exchange, and will be returned at customers expense.
  • Headpieces & undergarments can not be returned.
  • Exchanged item can not be returned for exchange/refund.
  • Special Sale items / Clearance items are Final Sale, and they are not returnable.
  • Clearance and Sale Items can be exchanged to other items on clearance or sale.

          

Return / Refund Policy

  • We will accept returns or exchanges within 30 days from the day the item was received. This is a strict policy, any return or exchange after 30 days will be refused.
  • We do NOT accept any shipments without a RMA number. RMA numbers can NOT be issued after 30 day of receiving your package.
  • We will refuse to accept packages that do NOT have a RMA# on the outside of the box.
  • Please keep in mind any shipping paid goes to the courier, not us and thus is non-refundable. We do provide a free return label for continental U.S. residents (48 states). 

 

 

 International customers:

  • We do our best to keep the customs duty charge to minimum.
  • Please note that shipper is not responsible for customs/duty fees. However, we will do our best to keep your shipping cost lowest as possible.